FAQ

Frequently asked questions about Nurtail

 

What kind of products does Nurtail sell?

We offer pet essentials for dogs and cats, intended for everyday routines.

 

Are the products safe for pets?

Yes. Our products are made with pet-safe materials and designed for regular, everyday use. We always recommend supervising pets during use and following care instructions.

 

How long does shipping take?

Orders are typically processed within 1–2 business days. Most orders arrive within 7–10 business days from the date of purchase.

 

Where do you ship?
We currently ship within the United States.

 

Is shipping free?

Yes! Free shipping is provided on all orders, with no minimum purchase required.

 

What is the return policy?

Items may be returned within 30 days of delivery, provided they are unused and in original condition. Full details are available on the Refund Policy page.

 

How do I start a return?
To begin a return, please contact us at info@nurtail.com with your order number and reason for return.

 

How can I track my order?
Once your order ships, you will receive a tracking number by email so you can follow your delivery.

 

Can I change or cancel my order after placing it?
If your order has not yet been processed, please contact us as soon as possible and we will do our best to assist you.

 

Do you offer bulk or wholesale orders?
At this time, we only offer products for individual purchase through our website